Payment & Cancellation Policy

Payment & Cancellation Policy

All online bookings must be paid in full (100%) at the time of reservation.
Refunds are issued in accordance with the applicable cancellation terms below.

All bookings are binding, and payments are non-refundable unless otherwise stated in the cancellation policy.

Advance Payment / Invoice (PDF via Email)

Bookings can also be made via email. After your request, you will receive a booking confirmation and a PDF invoice by email.

• A 30% deposit of the total guiding price is required to confirm the booking. Once paid, the reservation becomes valid.
• The remaining balance must be paid by the invoice due date, approximately one month prior to the start of the guiding service.

Payment deadlines depending on booking timing:

• Less than 28 days before the start: Full payment must be completed by the invoice due date.
• Less than 14 days before the start: Payment must be made immediately upon receiving the invoice.
• 7 business days or less before the start: Payment must be made via bank transfer. The customer must provide proof of payment (e.g., online banking receipt or PDF) via email.

Cancellation by Customer

:

• 30% of the total price (deposit) will be charged.

:

• 100% of the total price will be charged.

Refunds will be issued to the bank account provided by the customer.

Cancellation by Organizer

If the guiding service is cancelled by the organizer (e.g., due to guide illness or insufficient participants), all payments will be refunded in full (100%).

Interruption of Guiding Service

• If the guiding service is interrupted due to reasons on the organizer's side (e.g., guide illness), the remaining unused guiding days will be fully refunded.
• If the customer interrupts the trip or course, no refunds will be given for unused days.

Weather-Related Changes

If a planned guiding or course day cannot be carried out due to weather conditions, an alternative program will be arranged.